Top 100 Outsourced Customer Support Services

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Top 100 Outsourced Customer Support Services

May 2022

Looking for a top customer support service?

Your company needs to provide the best possible experience for your customers as possible. It's tough to recognize that you don't have the internal bandwidth to do that – but, if you do, you can ensure that your customer service function is one of your core strengths. 

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List of the Best Customer Support Companies

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  • 4
    • $1,000+
    • 250 - 999 employees
    • Gilbert, AZ

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients

    • ATT
    • RingCentral
    • Wireless Watchdogs
    • MSP's

    Industries

    Notable Project

    An e-commerce business has partnered with Unity Communications for staff augmentation. The team has been supplying people for inbound customer communication, reports, bookkeeping, and data analysis. 

    "All of the candidates have been incredible and have stayed on since starting working with us."

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  • 5
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York City, NY

    CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.

    Clients

    • WebFX
    • Pfizer
    • Allstate
    • Asurea

    Industries

    Notable Project

    CrewBloom provides customer support outsourcing services for a container manufacturing company. They've provided three sales development representatives to answer calls and respond to inquiries and requests.

    “CrewBloom has been a good partner in helping us grow our business quickly."

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  • 6
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Clients

    • Mastercard
    • Amazon
    • HERE Technologies
    • MacPaw

    Industries

    Notable Project

    A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.

    "We were very impressed with everything."

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  • 7
    • $1,000+
    • 1,000 - 9,999 employees
    • Hollywood, FL

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides VA services to a cold therapy machine rental company. They dedicated a virtual assistant to help the client take calls and process leads online.

    "The communication has been great so far."

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  • 8
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 9
    • $10,000+
    • 250 - 999 employees
    • Cambridge, MA

    Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.

    Clients

    • Ministry of Supply
    • Public Rec
    • BloomNation

    Notable Project

    Peak Support provides customer support through Facebook and Zendesk for a wholesale and manufacturing company. They also are working on a customer feedback loop, collecting data from several funnels.

    “Their passion and energy in listening to, and solving, people’s issues, sets them apart from the competition.”

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  • 10
    • Scheduling

      4.6
    • Quality

      4.5
    • Cost

      4.3
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Encino, CA

    Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

    Clients

    • Alima Technologies
    • Intrepid Advisors
    • LexisNexis
    • LiQWID

    Industries

    Notable Project

    Callbox was hired to provide lead generation services for a financial service company on phone, & social media, and email marketing. The partners are currently on a 6-month engagement.

    "They have a very effective, structured, and efficient process."

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  • 11
    • $5,000+
    • 10,000+ employees
    • Draper, UT

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • Meesho
    • Gravy Analytics
    • Craftjack
    • Home Advisor

    Industries

    Notable Project

    Fusion BPO Services provides call center services for a healthcare company. They provide 10-15 agents to handle the client's inbound calls to support the patient's inquiries.

    "They have a team of highly professional individuals!"

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  • 12
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Manila, Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.

    "Their team quickly understood how our platform worked and now deliver great customer service all around."

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  • 13
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Los Altos, CA

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Clients

    • Hacking Law Practice
    • Wondermint
    • Fagan Fagan & Davis
    • Merchbar

    Industries

    Notable Project

    Smith.ai provides virtual receptionist services for a law firm. The team is in charge of answering calls from potential and current clients on a 24/7 basis.

    "I have been very happy with their overall professionalism, attention to detail, and willingness to customize services."

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  • 14
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Noida, India

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Clients

    • MSME
    • BSNL
    • TIMEX
    • HudCo

    Industries

    Notable Project

    Go4Customer provides call center services.

    "The workflow was perfect."

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  • 15
    • Scheduling

      4.4
    • Quality

      4.4
    • Cost

      4.4
    • NPS

      4.3
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Miami, FL

    Triniter is a BPO service company based in Miami, with offices in Chatrapatti, India and Davao City, Philippines. The company, founded in 2015, has more than 500 employees and provides voice services and non-voice BPO/back office services to small and midmarket companies.

    Clients

    • WoodBows
    • TheUKApps
    • Runway Designer Wear
    • TrinityWired

    Industries

    Notable Project

    An online sales platform hired Triniter to provide email and chat customer support services. Despite a challenging start, Triniter provided services that met all expectations.

    "They were really approachable, flexible, and added a lot of value to us." - COO, Online Sales Platform

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  • 16
    • Scheduling

      4.6
    • Quality

      4.7
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Long Beach, CA

    Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.

    Clients

    • LevelUp
    • Rocksbox
    • Peloton
    • Paddle.com

    Industries

    Notable Project

    An HR and sales enablement training service hired Enshored to process their videos in a scalable way. The team receives raw video and edits out dead air. They also add intros and outros before uploading them.

    "Their work has had a tremendous impact on our business."

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  • 17
    • Scheduling

      4.9
    • Quality

      4.6
    • Cost

      4.9
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Duluth, GA

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Industries

    Notable Project

    Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.

    "They got the job done."

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  • 18
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Sharjah, United Arab Emirates

    Launched in 2004, Contactopia is a midsize phone answering service. Their services include voice services and non-voice bpo/back office services. The company is headquartered in Sharjah, United Arab Emirates.

    Industries

    Notable Project

    In need of call center services, a logistic company hired Contactopia. The team handles the company’s inbound and outbound calls for late evening shifts and weekends hours. This is to be open with customers.

    "The team's level of professionalism is the most impressive."

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  • 19
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients

    • eKomi Ltd
    • OneLook
    • NectarDesk

    Industries

    Notable Project

    A SaaS provider partnered with LimTC in order to provide customer support specialists with great communication skills and subject matter knowledge for their 24/7 after-sales chat support initiative.

    "Their hands-on approach and passion are impressive."

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  • 20
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Bengaluru, India

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Clients

    • Groupon
    • Sprint
    • Web2Carz
    • Wyndham

    Industries

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

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  • 21
    • $1,000+
    • 50 - 249 employees
    • Amritsar, India

    Octopus Tech Solutions is a call center and voice services company based in Amritsar, India. Founded in 2011, they also have offices in Gurgram and Chandigargh, India. The company of 50+ employees provide non-voice BPO services and voice services to primarily midmarket businesses in the financial services sector. 

    Clients

    • Club Factory
    • Moneed
    • Stephen Udoff

    Industries

    Notable Project

    Octopus Tech Solutions developed a powerful BPO services solution for their e-commerce client, freeing them up to focus on expanding their brand. They designed a fully tailored voice package based on their client’s needs, garnering positive reviews as a result.

    "Although the partnership was short, they gave us a significant number of leads to process. We’re planning to start another project with Octopus Tech Solutions in the near future." – Project Manager, E-Commerce Company

     

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  • 22
    • $10,000+
    • 250 - 999 employees
    • Kuala Lumpur, Malaysia

    SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.

    Clients

    • Telco
    • Media Broadcast
    • Insurance
    • Energy

    Industries

    Notable Project

    SRG ASIA PACIFIC provides call center services to an enterprise IT maintenance provider. Their work involves communicating with customers and helping them connect with the firm’s technical support team. 

    “We ask them to mitigate challenges, and they respond well to that.”

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  • 23
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Calgary, Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients

    • Sofina Foods Inc.

    Industries

    Notable Project

    SureCall is the after-hours voice services provider for a city government organization. The team fields calls related to a specific project, following procedures and other guidelines to provide information.

    "You can’t beat the peace of mind they offer."

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  • 24
    • $1,000+
    • 50 - 249 employees
    • Torreón, Mexico

    Founded in 2014, Remote Team Solutions is an HR services company headquartered in La Laguna, Mexico, with a secondary location in Las Vegas. Their team of around 10 focuses on HR consulting and non-voice BPO/back office services.

    Clients

    • Now Prop Preservation LLC
    • ASI Inc.

    Industries

    Notable Project

    Remote Team Solutions is providing recruitment services to a real estate firm. So far, they've helped the client hire a customer success manager. They now continue to help the client fill two more positions.

    "Our partnership has been very collaborative because their communication skills are always on point."

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  • 25
    • Scheduling

      4.5
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • San Francisco, CA

    Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries. 

    Industries

    Notable Project

    VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

    "They have an outstanding workflow — the process I have been through with this team has been seamless."

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  • 26
    • Undisclosed
    • 1,000 - 9,999 employees
    • Las Vegas, NV

    Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services

    Industries

    Notable Project

    Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

    "They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

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  • 27
    • $1,000+
    • 50 - 249 employees
    • Málaga, Spain

    Atender is a customer service outsourcing company established in 2018. Based in Málaga, Spain, their midsize team focuses on customer service outsourcing.

    Notable Project

    Atender Group provides ongoing digital marketing support for a marketing startup. They're also working together on developing a platform that suits the client’s needs.

    "They are trustworthy and reliable, and their communication enables great results."

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  • 28
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies. 

    Clients

    • BACK MARKET, Inc.
    • Appen
    • Xerox
    • University of Geneva

    Industries

    Notable Project

    Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.

    "The quality of services experienced by users has increased."

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  • 29
    • Undisclosed
    • 10 - 49 employees
    • Burscough, United Kingdom

    Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.

    Industries

    Notable Project

    Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

    "They are proactive, and we have no intention of changing Face For Business for another agency."

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  • 30
    • Undisclosed
    • 50 - 249 employees
    • Kolkata, India

    Task Virtual is an outsourcing agency based in Kolkata, India. Since 2016, their small team of 9 has been specializing in market research, business consulting, non-voice BPO services, branding, transcription, and more. They mainly work with midmarket clients in a variety of industries.

    Industries

    Notable Project

    Task Virtual provided a virtual assistant for a coaching company. The work entailed research, data entry, content creation, and social media activities. 

    "All the work was managed effectively."

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Need help selecting a company?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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